Return, Refund & Cancellation Policy

At CSF Furniture, we want our customers to have a clear understanding of our return, refund, and cancellation terms before placing an order. Because many of our products are customized or made to order, different conditions apply to customized and standard products.

Customized Furniture – Repair-Only Policy

Customized furniture is made specifically according to the customer's selected design, dimensions, color, fabric, finish, or other requirements. For this reason, customized products are not eligible for return or refund.

If a customized product has a confirmed manufacturing or quality issue, our team will assess the item and, where appropriate, repair or correct the issue in accordance with this policy.

Please note that selecting a custom color, fabric, finish, size, or other modification makes the product a customized item, even when the original design remains unchanged.

General Return Policy

For eligible non-customized products, return requests are subject to inspection and approval by CSF Furniture.

To be considered for a return, the product must be unused, in its original condition, and where applicable, kept in its original packaging.

Return Limitations

• Assembled or installed products cannot be exchanged unless a manufacturing defect is confirmed by CSF Furniture.
• Products must be unused and in their original condition to qualify for an eligible return.
• Products with scratches, stains, damage, drilling holes, alterations, or modifications after delivery are not eligible for return.
• Customers should inspect their furniture promptly after delivery and report any visible damage, missing parts, or manufacturing issues within 24 hours of delivery.
• Where applicable, original packaging should be retained until the product has been inspected and accepted by the customer.

Non-Refundable Items

The following products are generally not eligible for return or refund, except where otherwise required by applicable law:

• Customized or made-to-measure furniture
• Made-to-order or custom-built products
• Assembled, disassembled, or installed furniture after acceptance, except for an approved manufacturing issue
• Used sofas, beds, or upholstered furniture
• Installed MDF furniture and cabinetry
• Used bedding, including bed linen, duvets, pillows, and mattress toppers
• Products that have been altered, modified, damaged, or washed after delivery
• Products showing signs of misuse or improper handling
• Gift cards, where applicable

CSF Furniture reserves the right to inspect a product before approving an eligible return, exchange, repair, or refund.

Product Colors, Materials & Specifications

Furniture materials such as fabric, wood, marble-effect finishes, laminates, and other surfaces may have natural or batch-to-batch variations in color, grain, texture, or appearance.

Products ordered at different times may also have slight differences due to material batches, supplier changes, manufacturing processes, or product updates. Minor variations of this nature are not necessarily considered manufacturing defects.

Colors displayed on our website or digital devices may also vary slightly from the actual product because of screen settings, lighting, photography, and material characteristics.

Order Cancellation

Standard orders may be requested for cancellation within 24 hours of order placement, provided the order has not already entered production, preparation, or dispatch.

• Cancellation requests should be submitted within 24 hours of placing the order.
• If applicable payment processing or bank charges have already been incurred, these may be deducted from the refundable amount.
• Customized and made-to-order products cannot be cancelled once production has started.
• Orders that have already been shipped or dispatched cannot normally be cancelled.

Special & Made-to-Order Products

All products manufactured specifically according to a customer's requested dimensions, fabric, color, finish, configuration, or design are considered made-to-order or customized products.

Once production has started, these products are considered final sale and are not eligible for cancellation, return, or refund, except where applicable law requires otherwise. Confirmed manufacturing or quality issues will be assessed for repair or correction.

Delivery & Pickup Charges

If an eligible return is approved for a reason unrelated to a manufacturing defect or an error by CSF Furniture, applicable delivery, collection, or pickup charges may be deducted from the refund.

Where the original order included free delivery, a minimum pickup charge of AED 150 may apply when CSF Furniture is required to collect an eligible returned product.

Reporting Damaged or Defective Products

Customers should inspect their order after delivery and notify CSF Furniture of any visible damage, missing components, or suspected manufacturing defects within 24 hours.

When reporting an issue, customers may be asked to provide:

• Order number or proof of purchase
• Photographs or videos showing the issue
• A description of the problem
• Any other information reasonably required to assess the claim

For customized furniture, an approved manufacturing or quality issue will generally be handled through repair or correction rather than a return or cash refund.

Refund Process

If a refund is approved under this policy, it will normally be processed within 7 working days after approval. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Where possible, card payments will be refunded to the original payment method. Other approved refunds may be processed by bank transfer or another agreed method.

Any applicable payment processing, bank, delivery, or collection charges will be communicated before the eligible refund is finalized.

Important Information About Customized Orders

Before confirming a customized order, customers are responsible for reviewing and approving the agreed specifications, including dimensions, design, color, fabric, finish, and configuration.

Once production begins based on the approved specifications, changes may not be possible and the order cannot normally be cancelled.

Policy Updates

CSF Furniture may update this Return, Refund & Cancellation Policy from time to time to reflect changes to our products, services, business practices, or applicable requirements. The latest version will be published on this page.

Contact Us

If you have a question about a return, customized order, cancellation, repair, or refund, please contact our team:

CSF Furniture
Website: www.csffurniture.ae
Email: info@csffurniture.ae
Phone / WhatsApp: +971 52 540 9575

Last Updated: September 2026